HaegerCare™ Service Plans
HaegerCare™ is a comprehensive customer service program that covers all aspects of your machine ownership experience. From the moment you inquire about our machines until your machine life cycle ends, we’re here to help keep your equipment and operators running efficiently.
Our program includes three different service plans that are carried out by factory-certified service engineers. Each plan is designed to protect your investment by minimizing downtime, maximizing productivity, and ensuring your operators are expertly trained in the newest technologies.
Best-in-Class Training and Service Support. Only from Haeger®.
Choose the service plan that’s best for you:
For New Machines
HaegerCare™ Production Plan
What It Offers:
- Comprehensive extended warranty for duration of HaegerCare™ enrollment
- Complimentary machine commissioning and training
- Four service visits per contract year
- Service engineer inspection of enrolled machines
- Operator training
- Inspection reports for each machine
Service Inspection Coverage:
- Safety System
- Safety switches, sensors, coil cords, guide pins, and more
- Hydraulic Inspection
- Hoses, connections, pump, oil level, and more
- Electrical Inspection
- Voltage, relays, timers, foot switch, and more
- General Machine Mechanics
- Start button, pressure switch, tool changers, and more
- Software
- Review/update InsertionLogic software to latest version
For New Machines
HaegerCare™ Performance Plan
What It Offers:
- Comprehensive extended warranty for duration of HaegerCare™ enrollment
- Complimentary machine commissioning and training
- Two service visits per contract year
- Service engineer inspection of enrolled machines
- Operator training
- Inspection reports for each machine
Service Inspection Coverage:
- Safety System
- Safety switches, sensors, coil cords, guide pins, and more
- Hydraulic Inspection
- Hoses, connections, pump, oil level, and more
- Electrical Inspection
- Voltage, relays, timers, foot switch, and more
- General Machine Mechanics
- Start button, pressure switch, tool changers, and more
- Software
- Review/update InsertionLogic software to latest version
For Existing Machines
HaegerCare™ Legacy Plan
What It Offers:
- Includes two service visits per contract year
- Service engineer inspection of enrolled machines
- Inspection reports for each machine
Service Inspection Coverage:
- Safety System
- Safety switches, sensors, coil cords, guide pins, and more
- Hydraulic Inspection
- Hoses, connections, pump, oil level, and more
- Electrical Inspection
- Voltage, relays, timers, foot switch, and more
- General Machine Mechanics
- Start button, pressure switch, tool changers, and more
- Software
- Review/update InsertionLogic software to latest version
View Haeger® Machines. Visit the Haeger® website.
HaegerCare™ Benefits:
HaegerCare™ is our comprehensive customer service program that covers all aspects of your machine ownership experience. We are with you from the moment you inquire about our machines until you decide to retire them.
Hotline:
- Fast assistance
- Single point of contact
- Extended availability upon request
Spare Parts:
- Over 2,000 stocked spare parts
- 12 month warranty
- Short lead times
- Shipped directly to you
Customer Service:
- Full support during machine life cycle
- Global network of service engineers for local support
- Onsite or satellite help for instant support
Service Agreements:
- Fixed costs throughout service term
- Plan ahead with inspections, service, and maintenance
Training:
- Initial machine installation
- Troubleshooting issues
- Onsite support and programming walkthrough
Tooling:
- High-quality, Haeger-made tooling
- Total System Solution with PEM® Fasteners and Haeger® Machines
- Tooling Wizard app
Have a question? Talk to our HaegerCare™ team.
See what's possible
Connect with a Haeger® engineering expert today and find how Haeger® can take your manufacturing to the next level .
Or Call Us:
North America: +1 (209) 848-4000
Europe: +31 541 530 230
Asia: +86 512 5726 9310